You can see a list of all missed calls that your employees did not call back. No customer is forgotten.
You always have information about staff time:
- number of calls each employee takes;
- amount of time spent on calls, current geolocation;
- employee status (active/inactive).
Audio recordings and call data help you monitor and improve service quality.
Integrate WIRE with your CRM system to save all calls to a customer card and dial the client number in one click.
In case of a bad Internet connection, WIRE keeps call history and recordings on the phone and transfers the data to your MyBusiness analytical account later when connected to Wi-Fi.
WIRE APP is GDPR-compliant, meaning that your data and the data of your employees and customers is fully protected.