WIRE mobile app records all conversations employees with clients
099 333 9512
Records conversations
Defines geolocation
Saves statistics
Saves a contact database
Who chooses WIRE
Who chooses WIRE
Small, medium and large businesses in which employees communicate with customers via mobile phones.
Companies with employees who are located remotely, out of the office or on the road. Retail, sales representatives, logistics, courier delivery, realtors, taxi services, online stores and many others.
Companies looking to improve their analytics and customer service, as well as maintain customer relationship history and record data.
WIRE Benefits
WIRE Benefits
Customer retention
You can see a list of all missed calls that your employees did not call back. No customer is forgotten.
You always have information about staff time:
- number of calls each employee takes;
- amount of time spent on calls, current geolocation;
- employee status (active/inactive).
- number of calls each employee takes;
- amount of time spent on calls, current geolocation;
- employee status (active/inactive).
Employee control
Audio recordings and call data help you monitor and improve service quality.
Better service quality
Efficient communication
Outsourcing control 24/7
Integrate WIRE with your CRM system to save all calls to a customer card and dial the client number in one click.
In case of a bad Internet connection, WIRE keeps call history and recordings on the phone and transfers the data to your MyBusiness analytical account later when connected to Wi-Fi.
Total security
WIRE APP is GDPR-compliant, meaning that your data and the data of your employees and customers is fully protected.
You always have information about staff time:
- number of calls each employee takes;
- amount of time spent on calls, current geolocation;
- employee status (active/inactive).
- number of calls each employee takes;
- amount of time spent on calls, current geolocation;
- employee status (active/inactive).
Employee control
Audio recordings and call data help you monitor and improve service quality.
Better service quality
Efficient communication
Integrate WIRE with your CRM system to save all calls to a customer card and dial the client number in one click.
Total security
WIRE APP is GDPR-compliant, meaning that your data and the data of your employees and customers is fully protected.
Roman, General Manager
WIRE app has been extremely useful for us. We receive all of our audio recordings to our personal account, as well as analyzing the history of conversations. There have not been any problems with quality, data transfer is always stable and we find this app to be very reliable. Now with WIRE, it's easier for our managers to process leads, as the whole call history is passed to CRM. It is really useful to be able to monitor the people skills of our employees to be able to improve customer service on the whole.
Yevhen Bondarenko
Director of the company
Service Plus
Service Plus
The main WIRE feature we use is call recording. Before connecting WIRE, we did not record conversations with customers. Now with this app, we can find out if there are any issues in customer service. It has been really helpful for our company. Thanks guys!
RRP JAA Executive
International Tobacco Corporation
The introduction of WIRE in our personnel management processes has allowed us to effectively evaluate the level of service during and after our calls. The application is simple and easy to work with. When we first connected WIRE we moved to a higher level of communication with our customers, and we feel that it has really helped us to improve our customer service.
wire@binotel.com
Download now
©All rights reserved 2019
wire@binotel.com
Download now
©All rights reserved 2019