Mobile application that provides statistics on calls and can record conversations from your employees' mobile phones. Audio recordings and call data help you monitor and improve service quality even if your employees work remotely.
WIRE APP
IT'S TIME to integrate call control into your CRM
Mobile application that provides statistics on calls and can record conversations from your employees' mobile phones. Audio recordings and call data help you monitor and improve service quality even if your employees work remotely.
Efficient communication
Integrate WIRE with your CRM system to save all calls to a customer card and dial the client number in one click.
Outsourcing control 24/7
In case of a bad Internet connection, WIRE keeps call history and recordings on the phone and transfers the data to your MyBusiness analytical account later when connected to Wi-Fi.
Total security
WIRE APP is GDPR-compliant, meaning that your data and the data of your employees and customers is fully protected.
Customer retention
You can see a list of all missed calls that your employees did not call back. No customer is forgotten.
Employee control
You always have information about staff time: - number of calls each employee takes, - amount of time spent on calls, - employee status (active/inactive).
Better service quality
Audio recordings and call data help you monitor and improve service quality.
Records all missed calls
Records audio of conversations with customers
MyBusiness Personal Analytical Account
WIRE functions
Transfer of call history and recordings to your CRM system
Choose WIRE
Small and medium-sized businesses whose employees communicate with customers via corporate mobile phones
Companies that want to improve their analytics and customer service, as well as keep the customer relationship history and requests data
Companies whose employees work outside the office and on the road. Retail, sales representatives, logistics, courier delivery, realtors, taxi services and many others